Returns & Exchanges

At Pawaboo, we want you and your furry friend to be delighted with every purchase. We proudly stand behind the quality of our pet products. If something isn’t quite right or if you need a different size or style, we’re here to help!

RETURNS

To start a return, please visit our Returns Center.
(Note: This link can be updated to your actual return portal once it's ready.)

To be eligible for a return:

  • The item must be unused, unwashed, and in the original condition as received.

  • It must be returned within 60 days of the original shipping date.

📦 Return Time Frames:

  • Within 30 days: Full refund (excluding shipping fees)

  • 31–60 days: Store credit only

  • After 60 days: Returns are not accepted

Refunds will be issued to the original payment method and processed within 5 business days after we receive the returned merchandise. Any applicable sales tax will also be refunded.

🚚 Return Shipping:
Customers are responsible for return and exchange shipping costs unless the item received was incorrect or damaged. In that case, we will gladly provide a free return label.

🛏 Dog Beds with Inserts:
Dog beds can be bulky and costly to return. Please refer to our Size Guide before ordering to ensure you choose the right size.

EXCHANGES

We’re happy to offer direct exchanges to make shopping with Pawaboo even more convenient.

If you’d like to exchange an item:

  • You may initiate a return for your new, unused item via our Returns Center

  • You’ll receive a coupon for free exchange shipping during the process

  • To get a different product or color, simply place a new order after the return is processed

We’re committed to making sure you and your pet are fully satisfied!

Need Help?

If you have any questions about returns or exchanges, please don't hesitate to reach out to our customer care team at
📧 support@pawaboo.net

We’re always here to help 💌